Shipping policy

Winstone's Country Store Shipping Policy

Thank you for shopping with Winstone's Country Store. We aim to dispatch all orders quickly and efficiently to ensure your items arrive safely and in excellent condition.

Processing Times

Orders are typically processed within 1–3 working days.
Orders placed on weekends or bank holidays will be processed on the next working day.
During busy periods, processing times may be slightly longer, but we will always endeavour to dispatch your order as soon as possible.

Delivery Services

We use trusted UK courier and postal services to deliver your orders.

Estimated delivery times:

Standard UK Delivery: 2–5 working days
Express UK Delivery: 1–2 working days (where available)

Delivery times are estimates and cannot be guaranteed.

Shipping Charges

Shipping costs are calculated at checkout based on the size, weight and destination of your order.

Any free delivery promotions will be clearly stated on our website or marketing materials.

Tracking Information

Where available, tracking details will be provided via email once your order has been dispatched.

Local Collection

Customers may choose to collect their order from our store:

Winstone's Country Store
Ashurst Farm, Smallshill Road, Leigh, Surrey, RH2 8RH

You will be notified when your order is ready for collection.

Damaged or Missing Items

Please inspect your order upon arrival.

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery with photographs where applicable. We will work to resolve the issue promptly.

Delivery Delays

While we make every effort to ensure timely delivery, Winstone's Country Store cannot be held responsible for delays caused by couriers, adverse weather conditions, strikes, or circumstances beyond our control.

Incorrect Delivery Information

Please ensure your delivery address is entered correctly when placing your order.

Winstone's Country Store cannot be held responsible for orders delivered to an incorrectly supplied address. Additional charges may apply for redelivery or returned parcels.